About Returns Warranty and Tech-Support

Things To Note

Not all PCs have Wi-Fi capabilities. PC's with Wi-Fi and/or Bluetooth capabilities will be explicitly said under the "System Specs".

All my systems are set up as O.O.T.B.E (Out Of The Box Experience). Upon first bootup, you will be greeted by the Windows setup screen. You are responsible to download and install the latest drivers and windows updates you need once setup is complete. Additional setup help is included in the form of a quick setup guide. If the guide is missing, please contact me and I can provide a copy.

Windows 10 Home is the default. You can always upgrade to Windows 11 at your own convenience. Not all machines are capable of upgrading to windows 11 due to internal limitations. Let me know if you would like to have Windows 11 pre installed or if this system is capable of running Windows 11.

ALL RGB LIGHTING IS FULLY PROGRAMMABLE. All PCs use different RGB programs based on the motherboard's make and model. A note is included with the particular RGB software or buttons your PC uses to cycle the color and modes available. Note, not all PCs have the capabilities to change RGB colors. If the lighting or fans are labeled as Static It literally means they do not change colors.

Warranty

I guarantee my work as the builder of the system. I guarantee work relating to the correct and appropriate assembly of the system such as proper installation, assembly, proper parts disclosure, and appropriate cable management. I guarantee that the system was thoroughly tested and is shipped in known working order.

I guarantee safe packaging and delivery of the system as the shipper. All Shipments are insured for the cost of the computer to protect both the buyer and myself in the case of damages in transit. All shipments will be shipped with adequate shipping/packing materials.

Any PC Dead On Arrival is eligible to be returned within 48hrs if the issue cannot be fixed. DOA’s could be a result of carrier mishandling, constant movement by the carrier or physical damage sustained during the normal shipping process. Before an outright return, attempts will be made to help fix this immediate issue.

My systems are built with selling in mind. Items labeled [new] are unused prior to being installed in this system. I opened the item myself to build this particular system. All others are purchased, refurbished and thoroughly tested. All items are tested as a unit to ensure reliability and monitor temperatures. A benchmark results sheet is included for reference.

Commissioned builds or custom orders have all new retail parts and thus have a long 30-day warranty on parts and labor not including any shipping costs, if any.

Due to the nature of a custom-built system alongside the infinite combinations of used and new hardware parts plus any software you decide to install, I cannot offer long warranty periods like a large retailer does. Parts warranty period is 2 weeks after delivery. This only included parts cost and not shipping or any other additional costs.

Thank You

Pre-Built and Commissioned Desktops

Due to the nature of a custom-built system alongside the infinite combinations of hardware and software, not all Tech-Support will result in success. I do not make the hardware, nor design the software/games you decide to install. This is a hobby for me, troubleshooting and tinkering is part of the hobby. Buying into a custom built system is like buying a hand crafted sports car, they need a higher level of care, research and maintenance than a cookie cutter commuter. I cannot fix everybody’s issues, I ask for your patience as I try to build a business based on one of my life’s passions.

To quote Linus from LinusTechTips on YouTube “ System building looks like a pretty easy gig… except for a few small problems, the margins are piss-poor… (Customers) will blame you for everything, from game crashes to slow windows updates. There is nothing I can do about any of that”.

DOA (Dead on Arrival):

DOA’s could be a result of mishandling or constant movement by the shipping carrier or physical damage sustained by the natural shipping process. If your system arrived in a DOA state, please contact me as soon as possible within the time period to help guide you through the return/troubleshooting steps. We will schedule a courtesy Tech-Support video call to determine if the PC needs to be returned or fixed after a short troubleshooting set of steps.

Returns

  • In order to return, the system must be returned to the packing material exactly as you received it. Additional shipping material may be needed to ensure the safe return of the PC (double boxing the packaged and insuring the shipment is recommended). A return Label can be provided via email for the cost of the label discounted from return.

  • The PC must be packed both on the inside and outside enough so that no components are free to move during any circumstances.

  • If the PC is not packed properly and it arrives in worse shape than you received it, a full return may not be granted based on the cost of damaged components. As the sender, you are responsible for proper packing.

  • Original shipping costs cannot be refunded.

  • Refund will be issued within 48HRs after I receive the PC and inspect part numbers against my records.

Repairs

In the case that a major components needs replacing, and the original listing labeled that part as [NEW], I can guide you through an RMA (Return Merchandise Authorization). If the part is still in warranty with the manufacturer, I can provide the original purchase receipt and guide you through the RMA process if possible.

I cannot accept returns without first attempting to fix any issues. I am not Amazon, shipping is expensive for me. I sell as a hobby, not for a living.

Tech-Support:

Tech-Support is free for the life of the computer with some limitations.

  • Help within the first week of ownership will be quick to answer within a couple hours. This included simple questions such as where to plug certain peripherals, RGB Control, etc. As well as tech support questions.

  • After a week of ownership, tech-support questions are to be answered on a availability basis. This helps to provide maximum attention to new owners with setup questions, and also helps to work around my normal work-home schedule.

  • Questions during weekends may potentially not receive a reply until the following business day.